Changes & Returns
If you wish, you can change and / or return your order within a maximum period of 14 (fourteen) calendar days from the receipt of your order.
To return your order, follow the instructions below.
Send an email with your order number to email@example.com indicating that you want to return your order.
We will pick up the order by the shipping address.
Kaus studio is not responsible for the costs of the return except if it is our error or in case of a defect, but we will help to manage it at all times. Transport costs will be assumed by the customer relating to the return of an order will be 7 € for each order to be returned within Spain peninsula. The transport costs assumed by the customer and will be discounted from the amount to be returned to the payment method that you used at the time of purchase.
For international orders and outside the peninsula transport costs will be assumed by the customer relating to the return will be similar to those of the shipment and you will be informed at the time of the request for return. These costs will be deducted from the amount to be returned to the payment method used at the time of purchase.
The customer has the obligation to return the product in perfect condition, with the original and intact packaging and labeling, conveniently packaged in its original box and properly protected. The product to be returned must be in the same state in which it was received by the Customer.
We will proceed to refund the amount paid, once it has received the returned product and it has been verified its good condition. The refund of the amount will be made within a maximum period of 14 (fourteen) calendar days from the date of receipt of the order in our warehouses. All returns will be made through the same payment method used in the purchase.
Make Showroom Appointments!
We don't have a physical store, but we still want to provide you with the opportunity to see and try our garments. If you are interested, you can contact us at firstname.lastname@example.org to schedule a showroom appointment in Madrid. You can see and try the clothes, ask questions, and get personalized style recommendations from us.
Higher Quality at Affordable Prices
By not investing in a physical store, we've been able to invest more in our artisans and sourcing the best materials, delivering you premium and unique garments at affordable prices.
Lower Environmental Impact
Traditional brick-and-mortar stores can have a significant environmental impact due to the amount of resources they consume, such as the energy used to power the building and the water used for cleaning and other amenities. By not having a physical store, as well as using recycled materials whenever possible, we've been able to reduce our environmental impact significantly.